Legal

Privacy Policy

How MPOWR collects, uses, shares, and protects your personal information.

Last updated: August 18, 2026

Introduction

MPOWR (“we,” “us,” or “our”), operator of mympowr.com (the “Website”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit the Website or use our services globally across Europe, Asia, Africa, Latin America, and North America.

MPOWR provides a membership that combines a mobile device, connectivity, a digital wallet, and related financial and educational services. Some of these services are delivered together with licensed financial institutions and other regulated partners, as described in “How We Share Your Information” below.

By using the Website or our services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Contact Information: name, email address, phone number, or other details you provide when you contact us, sign up for our services, or register for an account.
  • Account Information: username, password, and other details if you create an account on the Website or in our applications.
  • Payment Information: billing details, such as payment card information or other payment data, processed through secure third-party payment processors.
  • Identification Information: in certain regions, government-issued identification details collected to satisfy Know Your Customer (KYC), Customer Identification Program (CIP), and anti-money-laundering (AML) obligations.
  • Device and Membership Information: device identifiers, SIM or eSIM details, and information about the status of your membership, where you obtain a device or connectivity from us.

Non-Personal Information

  • Usage Data: information about how you interact with the Website and our services, such as IP address, browser type, device information, pages visited, and time spent.
  • Cookies and Tracking Technologies: we use cookies, web beacons, and similar technologies to enhance your experience, analyze performance, and personalize content. You can manage cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, secure, and maintain the Website and our services across global regions.
  • Process transactions and fulfill services you request, tailored to regional requirements.
  • Open, verify, and administer accounts and payment services, including through our licensed financial partners.
  • Send you updates, newsletters, or promotional materials in compliance with local marketing laws (you may opt out at any time).
  • Improve our Website, services, and user experience through analytics.
  • Respond to your inquiries, comments, or customer service requests in your preferred language where feasible.
  • Comply with legal obligations, including regional data protection laws (for example, GDPR in Europe, LFPDPPP in Mexico, LGPD in Brazil, and POPIA in South Africa) and financial-services obligations such as KYC and AML requirements.
  • Detect, prevent, and investigate fraud, and protect our rights, property, or safety, or that of our users and the public.

Google reCAPTCHA

To protect against spam and abuse, we use Google reCAPTCHA Enterprise on certain forms. reCAPTCHA may collect hardware and software information, such as device details and IP address, and send it to Google for security analysis. Your use of reCAPTCHA is subject to the Google Privacy Policy and the Google Terms of Service.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:

  • Financial Partners: with licensed banks, money services businesses, card issuers, and payment processors that provide account, payment, or wallet services in connection with your membership. These partners receive the information necessary to open and maintain your account and to meet their own regulatory obligations, including identity verification, sanctions screening, and transaction monitoring. They process that information as independent controllers under their own privacy notices, which are provided to you at account opening.
  • Service Providers: with trusted third-party vendors, such as hosting providers, communications providers, and analytics services, that assist us in operating the Website and our services, provided they are bound by contract to protect your information and comply with applicable data protection laws.
  • Legal Requirements: when required by law, such as in response to a subpoena, court order, regulatory request, or other legal process, in compliance with the laws of the relevant jurisdiction.
  • Business Transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with safeguards to ensure continued compliance with regional regulations.

Where a financial service is provided by a partner institution, that institution may issue its own privacy notice governing the information it collects and holds. Where such a notice applies, it governs that institution’s handling of your information.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to provide the services you have requested, and to comply with our legal, regulatory, tax, accounting, and reporting obligations.

Identification records collected for KYC, CIP, and AML purposes are retained for the period required by applicable financial-services law in the relevant jurisdiction, which is generally a minimum of five years after the closure of an account or the completion of a transaction. When information is no longer required, we delete it or irreversibly anonymize it.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure, in accordance with global data protection standards. These measures include encryption of data in transit and at rest, access controls, and monitoring.

However, no method of transmission over the internet or electronic storage is one hundred percent secure, and we cannot guarantee absolute security.

Your Choices and Rights

You have the following rights regarding your personal information, subject to applicable regional laws:

  • Access and Update: you may access or update your personal information by logging into your account or contacting us.
  • Opt-Out: you may opt out of receiving promotional communications by using the “unsubscribe” link in our emails or by contacting us.
  • Cookies: you can disable cookies through your browser settings, though this may affect Website functionality.
  • Data Deletion: you may request deletion of your personal information, subject to legal, regulatory, or contractual obligations, including the record-keeping requirements described under “Data Retention.”

Additional Rights by Region

  • Mexico (LFPDPPP): the rights of access, rectification, cancellation, and objection (the “ARCO” rights), together with the right to revoke consent and to limit the use or disclosure of your data. Requests may be submitted using the contact details below. A Spanish-language aviso de privacidad governs the processing of personal data of individuals in Mexico and prevails in the event of any inconsistency with this policy.
  • Europe (GDPR): the rights to restrict processing, to object to processing, to data portability, and to lodge a complaint with a supervisory authority.
  • Brazil (LGPD): the rights to confirm data processing, to anonymize data, and to request data portability.
  • South Africa (POPIA): the rights to object to processing and to request correction of data.
  • California (CCPA/CPRA): the rights to know, to delete, and to opt out of the sale of personal information. We do not sell your personal information.
  • Other Regions: similar rights may apply under local laws, including PIPL in China and PDPA in Singapore.

To exercise these rights, contact us using the details below. We may require identity verification before processing your request.

International Data Transfers

As a global company operating in Europe, Asia, Africa, Latin America, and North America, your information may be transferred to and processed in countries other than your own, including the United States, where our servers are located. We ensure such transfers comply with applicable data protection laws, using mechanisms such as Standard Contractual Clauses (SCCs) for data originating in the European Economic Area, or other safeguards required by regional regulations.

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

Children’s Privacy

The Website and our services are not intended for children under 16, or the applicable age of consent in your jurisdiction. We do not knowingly collect personal information from children under this age. If we learn that such information has been collected, we will take steps to delete it.

Compliance with Regional Laws

We are committed to complying with data protection laws in all regions where we operate, including but not limited to:

  • Mexico: Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP), as enacted on 20 March 2025 and effective 21 March 2025, supervised by the Secretaría Anticorrupción y Buen Gobierno (SABG).
  • Europe: General Data Protection Regulation (GDPR).
  • Brazil: Lei Geral de Proteção de Dados (LGPD).
  • South Africa: Protection of Personal Information Act (POPIA).
  • China: Personal Information Protection Law (PIPL).
  • Singapore: Personal Data Protection Act (PDPA).
  • United States: California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA) and other applicable state laws.

Where financial services are provided to United States consumers through a partner financial institution, information handling in connection with those services is also subject to the Gramm-Leach-Bliley Act (GLBA) and its implementing regulations. In those cases, a separate privacy notice is provided by, or on behalf of, the financial institution, and that notice governs the information covered by it.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date. Your continued use of the Website or our services after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns, or wish to exercise your data protection rights, please contact our Data Protection Officer at:

  • Email: support@mpowrcorp.com
  • Location: Miami, Florida, USA

For complaints we have not resolved to your satisfaction, you may contact your local data protection authority, such as the Information Commissioner’s Office (ICO) in the United Kingdom, the CNIL in France, or the Secretaría Anticorrupción y Buen Gobierno (SABG) in Mexico.

Questions about this policy? Reach the team on our contact page.